Terms & Conditions

When you book one of our events, either via the event booking form or in writing by e-mail, you are agreeing to our booking terms and conditions, including the payment and cancellation terms as detailed below. If you are unsure about anything, please get in touch.

General information

Upon receipt of your booking we will send full details on the event you have booked along with your invoice.

All advertised place and table prices exclude VAT which will be charged at the current rate of 20% and will be detailed on your invoice.


Table positions are only ever allocated on a first come basis. The sooner you book the better your table position within the room. Where PT Package tables are available, a prime position is guaranteed, and again, these are positioned on a first come basis.

On the extremely rare occasion a speaker is unable to attend an event, Personal Touch Events LLP reserve the right to change the event line-up accordingly.


No Under 18’s Allowed.

Payment terms

31+ days before the event date* - Within 30 days of the invoice date.
30-21 days before the event date* - Within 7 days of the invoice date.
20-0 days before the event date* - Immediately with a pre-authorised credit/debit card details taken to secure the booking.

* The event date is the date of the event you have booked.

The payment terms must be strictly adhered to and we reserve the right to cancel your booking and refuse entry to an event should, without prior written agreement from Personal Touch Events LLP, full payment not be received as per the payment terms.

In the event we cancel your booking due to non-payment, the cancellation terms as detailed below will apply​.

Booking cancellation terms

60 Days or more before the event date* - No charge.

Between 59 & 31 days (inclusive) before the event date* - 75% cancellation fee payable.

Between 30 Days and up to the event date* - 100% cancellation fee payable.

* The event date is the date of the event you have booked.

Cancellation conditions for a postponed and rescheduled event are detailed below.


All cancellations should be made in writing to sales@ptevents.co.uk and receipt confirmed by Personal Touch Events LLP. Cancellations made by phone will not be accepted.


In all circumstances, if a booking is cancelled and / or the required number of required places is reduced, the cancellation fees (above) will be charged on the basis of the total value of the number of places cancelled.


If payment has been received, the refund (where applicable) will be made by the same method and to the same account used for the original payment​.

Event postponement & rescheduling

If an event for which you have booked is postponed and rescheduled, we will notify you as soon as we can informing you of the new date and any additional changes to the event.

 

If you choose not to attend the rescheduled event, you can cancel your booking and obtain a full refund less any credit or debit card processing fees if payment was made by card.

 

You must notify us within 14 days of us contacting you with details of the changes if you wish to cancel your booking. Failure to notify us within 14 days will be deemed to be a reconfirmation of your booking for the rescheduled event, and you will not be able to claim a refund.

Provisional bookings

Many of our events are sold out occasions. The sooner you book the more likely you are to be guaranteed your place and a better position in the room as we only ever allocate table positions on a first come basis.

We do however appreciate that until we finalise our guest speakers you may not want to fully commit to joining us. So, if the date works for you and you think, subject to the guest speakers being finalised, you may want to join us then we are more than happy accept your booking on a provisional basis.

 

All you need to do is complete the relevant event booking form and we'll do the rest! Your table and position in the room will be held as normal and as soon as we finalise our guest speakers for the event we'll get in touch with you. At that point you can either confirm you wish to go ahead with your booking or simply release it. Until you confirm you wish to go ahead, there's no commitment and no deposit or payment required, just the security that if you want to join us, you have a table reserved.

If you want to talk through a provisional booking in more detail please get in touch

 

The Sporting Lunch Specialists

info@ptevents.co.uk          0161 941 4535

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