Hopefully you'll find the answer to any questions you may have regarding our events below. If there's something you're still not sure about though, hit the button below to get in touch with us
How do I book an event?
Simply complete the online booking form which accompanies each event.
Confirmation will be e-mailed to you and a member of the team will be in touch to confirm receipt of your booking and provide you with any further information you may require.
Alternatively, get in touch and drop us an e-mail or give us a call.
Can I make a provisional booking?
Many of our events are sold out occasions. The sooner you book the more likely you are to be guaranteed your place and a better position in the room as we only ever allocate table positions on a first come basis.
We do however appreciate that until we finalise our guest speakers you may not want to fully commit to joining us. So, if the date works for you and you think, subject to the guest speakers being finalised, you may want to join us then we are more than happy accept your booking on a provisional basis.
All you need to do is complete the relevant event booking form and we'll do the rest! Your table and position in the room will be held as normal and as soon as we finalise our guest speakers for the event, we'll get in touch with you. At that point you can either confirm you wish to go ahead with your booking or simply release it. Until you confirm you wish to go ahead, there's no commitment and no deposit or payment required, just the security that if you want to join us, you have a table reserved.
If you want to talk through a provisional booking in more detail, please get in touch.
What time do the lunches start / finish?
Unless otherwise detailed all our events commence at 12 Noon with a pre-lunch drink’s reception. Guests will be asked to take their seats for 12.45pm with the event finishing at 4:00pm. These timings are for guideline purposes only and detailed timings for each event will be sent with your booking confirmation
Do I need to pay immediately?
In most circumstances we do not require immediate payment. If you make a booking for an event happening within 30 days, then immediate payment is required and we would ask for a credit/debit card pre-authorisation to secure the booking. In all other circumstance’s payment by BACS, cheque, AMEX, credit & debit cards are all accepted and are subject to the following payment terms which will be detailed on your invoice;
Please be aware, if paying with a business/corporate credit or AMEX card then card processing fees will be added, these will be no more than the charges we incur.
31+ days before the event date* - Within 30 days of the invoice date.
30-21 days before the event date* - Within 7 days of the invoice date.
20-0 days before the event date* - Immediately with a pre-authorised credit/debit card details taken to secure the booking.
* The event date is the date of the event you have booked.
The payment terms must be strictly adhered to and we reserve the right to cancel your booking and refuse entry to an event should, without prior written agreement from Personal Touch Events LLP, full payment not be received as per the payment terms.
In the event we cancel your booking due to non-payment, the cancellation terms as detailed below will apply.
Where will my table be positioned?
Tables are only ever positioned on a first come first served basis. If PT Package tables are available at the event you are booking, then these are guaranteed a prime position within the room. Due to the popularity of our events we would always recommend booking as soon as possible as the sooner you book the better your table position.
Is there a minimum / maximun number of guests I invite?
It depends on the event and availability. At some, we offer individual places and full tables, at others only full tables. Where single tickets are available, if you have a party of less than 10 you will join a table made up of other smaller parties. If you have a party of 10 or more then you will have your own exclusive table. Whilst tables tend to be for 10 or 12 guests, we are more than happy to accommodate larger parties on larger tables subject to availability and venue suitability. Finally, and again subject to availability, there is no limit to the number of tables you may book. If it's more than 10 though, you'll need to give us a call as you're unable to do so online
Will I need tickets for an event?
No. Tickets are not issued for our events, so you need not worry about sending them to your guests or misplacing them. Upon arrival you and your guests will be welcomed by a member of our team, shown the seating plan and given your table number before being directed to your pre-lunch bars