Terms & conditions.

As soon as we receive your booking, we’ll email you your confirmation, full event details and your invoice.

All advertised place and table prices exclude VAT, which is charged at the current rate and shown on your invoice.

Table positions in the room are always allocated on a first-come, first-served basis. At events with PT table packages, those tables are guaranteed a prime position.

On the very rare occasion a speaker can’t attend, Personal Touch Events LLP reserves the right to change the line‑up.

Our events are strictly over‑18s only.

Many of our lunches sell out, and table positions are allocated first come, first served, so the earlier you book, the better your chance of securing a place and a great spot in the room.

We know you may not want to fully commit until the speakers are confirmed. If the date works for you and you’d like to join us once the line‑up is finalised, we’re more than happy to take your booking on a provisional basis.

Just get in touch with us and we’ll do the rest. We’ll hold your table and its position in the room, and as soon as the speakers are confirmed, we’ll be in touch. You can then confirm your booking or simply release it. Until you confirm, there’s no commitment and no deposit or payment to make, just the reassurance that your table is reserved.

Want to talk a provisional booking through? Just get in touch.

• 31 or more days before the event date – payment due within 30 days of the invoice date.
• 21 to 30 days before the event date – payment due within 7 days of the invoice date.
• 20 days or fewer before the event date – payment due immediately, with pre‑authorised credit or debit card details taken to secure the booking.

We accept BACS, AMEX, and credit and debit cards.

Payment terms must be strictly followed. If full payment isn’t received in line with them, and Personal Touch Events LLP hasn’t agreed otherwise in writing beforehand, we reserve the right to cancel your booking and refuse entry to the event.

If we cancel your booking for non‑payment, the cancellation terms below apply.

• 60 days or more before the event date – no charge.
• 31 to 59 days before the event date – 75% cancellation fee.
• 30 days or fewer before the event date – 100% cancellation fee.

If an event is postponed and rescheduled, different cancellation terms apply. You’ll find them below.

All cancellations need to be made in writing to sales@ptevents.co.uk, with receipt confirmed by Personal Touch Events LLP. We can’t accept cancellations by phone.

In every case, if a booking is cancelled or the number of places is reduced, the cancellation fees above are charged on the total value of the places cancelled.

Where a refund applies and you’ve already paid, we’ll refund you, less any card processing fees, by the same method and to the same account used for the original payment.

If an event you’ve booked is postponed and rescheduled, we’ll let you know the new date as soon as we can.

If you’d rather not attend on the new date, you can cancel your booking for a full refund, less any credit or debit card processing fees if you paid by card.

To cancel, you must let us know within 7 days of us contacting you with the changes. If we don’t hear from you within those 7 days, your booking will be treated as reconfirmed for the rescheduled event, and our usual cancellation terms will apply.

All cancellations need to be made in writing to sales@ptevents.co.uk, with receipt confirmed by Personal Touch Events LLP. We can’t accept cancellations by phone.